FAQ!

If you can’t find an answer to your question here please don’t hesitate to get in touch via my contact page. If you’re super lucky, your question may be featured in future revisions of my FAQ!

Privacy

I am committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.

I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.

What is Personal Information and why do you collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including by email, via my website www.fracturedflora.art, from cookies and from third parties. I don’t guarantee website links or policy of authorised third parties.

I collect your Personal Information for the primary purpose of providing my services to you, providing information to my clients and marketing. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.

When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

Access to your Personal Information

You may access the Personal Information I hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.

I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information I may require identification from you before releasing the requested information.

Miscellaneous stuff

There’s always a few maverick questions that refuse to be categorised easily!

Can I use your images on my blog / social media / website / retail product?

I'm more than happy for you to repost my images to personal blogs or social media with appropriate credit if you let me know first. Please drop me a courtesy request before you proceed.

If you would like to use my images on a website promoting your business or a retail product, we need to arrange a licensing agreement. Reproducing my images without my permission is a breach of copyright.

Where are you based?

I live with my husband and our three medium sized children in the spectacular Noosa hinterland.