FAQ!
If you can’t find an answer to your question here please don’t hesitate to get in touch via my contact page. If you’re super lucky, your question may be featured in future revisions of my FAQ!
Shipping
Shipping to Australian addresses is included in the purchase price – yay – one less thing for you to think about.
International shipping is another beast entirely!
International Shipping
International parcel delivery services are provided by Pack & Send.
I will be in touch to give you a better idea of your delivery estimate once I have received your order.
Australian Shipping
My prints are over-protectively packaged and shipped with Australia Post.
Australian Delivery Estimates
Once your print is all packaged up and delivered to it's shipping provider, the following estimates apply:
Queensland – 2 to 4 Business days
Victoria / N.S.W. / A.C.T. – 3 to 4 Business days
S.A. / W.A. – 5 to 6 Business days
Rural areas – 6 to 12 Business days
Print Care
You may have noticed some extremely bossy stickers on your parcel. Read on to find out why!
How should I have my unframed print framed?
I recommend having your print framed by a professional framer to ensure its longevity. All prints – and especially large format prints – benefit from being dry mounted to prevent the paper from rippling over time. It's also really important that the surface of the print doesn't touch the glass of your frame, so choose an acid free matt or have your framer use a spacer.
My print arrived! I want to look at it now! Why can't I open it till I'm at the framers?
The surface of the print is super duper delicate and will mark or smudge if scraped or touched – one printer I worked with wouldn't even let me sign them unless the printed surface was covered with acid free paper!
The best way to ensure that your print isn't damaged before it's framed is to wait until your professional framer can apply all of their many years of practice in opening and laying it out for you to review.
Trust me!
Editions
Editions can be a bit of a tricky thing to get your head around, as it seems there are no hard and fast rules and every artist has a different way of doing them.
You can view my complete philosophy on editions here.
What is a Timed Edition?
Timed Editions are available for purchase for a limited time. The number of the edition is set by the number of prints sold during that time – you could end up with an edition of 7 or 137! Timed Edition prints are available in a range of smaller format sizes. They are printed to order and followed at the completion date of the edition with a signed and numbered certificate of authenticity.
Due to the finite nature of Timed Edition prints, they may have a tendency to increase in value.
Returns
I do my best to make sure everything goes smoothly, however sometimes things just don’t go according to plan! Here’s everything you need to know to get it fixed.
Changed your mind?
Due to the nature of the print-to-order process, your artwork is one of a kind and I can't accept returns if you simply change your mind. Many thanks in advance for your understanding.
Help – My parcel arrived damaged!
Oh no! Please document any damage to the packaging and artwork.
Then get in touch within 14 days of delivery, so that I can begin the process of arranging a replacement for you as soon as possible.
Help – I unwrapped my unframed print for a quick look and now it’s got marks on it!
Get in touch and I can replace your print for cost price plus shipping and a small fee for my time.
Privacy
I am committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.
What is Personal Information and why do you collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by email, via my website www.fracturedflora.art, from cookies and from third parties. I don’t guarantee website links or policy of authorised third parties.
I collect your Personal Information for the primary purpose of providing my services to you, providing information to my clients and marketing. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Third Parties
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Access to your Personal Information
You may access the Personal Information I hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information I may require identification from you before releasing the requested information.
Miscellaneous stuff
There’s always a few maverick questions that refuse to be categorised easily!
Can I use your images on my blog / social media / website / retail product?
I'm more than happy for you to repost my images to personal blogs or social media with appropriate credit if you let me know first. Please drop me a courtesy request before you proceed.
If you would like to use my images on a website promoting your business or a retail product, we need to arrange a licensing agreement. Reproducing my images without my permission is a breach of copyright.
Where are you based?
I live with my husband and our three medium sized children in the spectacular Noosa hinterland.